Helpdesk Services
As long as there are employees or customers who need IT help, there will be a need for IT helpdesk services.
Unfortunately, even low-level help requests can take up an inordinate amount of time and effort, pulling your senior IT people away from more complex, demanding tasks and causing other aspects of your IT operations to fall behind.
A business suddenly in need of additional helpdesk personnel may find it difficult or impossible to attract and hire qualified helpdesk technicians at competitive salaries (not to mention those pricey benefits packages).
Gravity IT can solve these issues.
Our Gravity Helpdesk services make use of skilled outsourced professionals based in the Philippines as well as our USA and other overseas staff. This arrangement offers an ideal combination of technical expertise, English proficiency, and high-quality customer service.
Our Gravity Helpdesk is a great solution for:
SMBs - Small to midsize businesses typically have teams already overburdened with multiple everyday tasks, including those everyday IT headaches. If your technology team has enough to worry about without a constant influx of password resets, user errors, and other basic trouble calls, hand those issues over to us. We can handle those low-level help tickets while you get on with running your business, boosting your productivity and reducing stress. We use advanced helpdesk programs and systems to ensure that each request gets addressed properly, from ticker resolution and tracking to prompt escalation of higher-level problems.
Large Enterprises - If you’ve built your SMB into a large enterprise, you probably have your own in-house IT staff. But with growth and expansion comes a new array of technical problems, from the development of new IT departments and systems to management of an ever-increasing number of trouble calls from all the new personnel at your company. Fortunately, you don't have to keep ballooning your IT team in response. Gravity Helpdesk can work seamlessly with your in-house IT professionals to take on those additional help tickers, freeing you to focus on continued growth without sinking a big chunk of your profits into additional technology hires.
Software Developers - If you create software products or offer Software as a Service (SaaS), you must deal with technical issues on two fronts simultaneously. Even as you’re focusing on the development of new computer programs or mobile apps, you must also handle incoming trouble calls, questions, and other communications from customers and employees who use your products. Both functions are equally important if you hope to keep refining your software to make it as useful and user-friendly as possible. By handing over the low-level help requests to Gravity Helpdesk, you free your software developers to keep up the good work with minimal distractions -- while also giving software users the high-quality care that ensures their satisfaction.
Nimble Offices - The age of the giant, inflexible, monolithic corporation is over. Modern companies of all sizes have embraced the idea of the nimble office, with an emphasis on maximum flexibility in personnel and facilities. This means having ready access to additional skills, talent, and people-hours on an as-needed basis, instead of spending money you don’t have on infrastructure you won’t necessarily need after the next big project comes to an end. Gravity Helpdesk can help your organization stay nimble. Our remote IT helpdesk team can give you all the low-level helpdesk assistance you need while remaining on our payroll, not yours, allowing you to stay lean and mean. Need more assistance? Less assistance? Gravity helpdesk can scale up and down with you.